Important Information Before Booking
Appointment & Deposit Policy
💳 Deposits:
Pre-Booking Appointments: A $25 deposit is required to confirm all appointments in advance.
For Services Over $300: A 50% deposit is required at the time of booking.
Confirmation: Once we receive your deposit, our team will update your appointment status within 24 hours.
🔄 Cancellations & Rescheduling:
24-Hour Notice Required: We kindly ask for at least 24 hours’ notice to cancel or reschedule.
Same-Day Bookings: If booked within 24 hours, please give at least 4 hours’ notice.
🚫 No-Shows & Missed Appointments:
No-Show Fee: A $100 fee will be added to your profile for missed appointments or no-shows. This must be settled before booking any future appointments.
Respect for Time: Last-minute gaps affect both our team and other clients waiting for services—thank you for understanding.
⏰ Late Arrivals:
On-Time Arrival = Full Experience: Please be on time to receive the full quality of your service.
15-Minute Grace Period: Arrivals more than 15 minutes late may require rescheduling to stay on track for the day.
We truly appreciate your understanding and respect for our time and policies.
We can’t wait to welcome you to Marcia’s Looks Salon and give you the luxury experience you deserve!
Client Communication Process at Marcia's Looks
Appointment Changes:
You’ll receive an SMS notification if any changes are made to your appointment.
Pre-Appointment Waiver:
An SMS will be sent one hour before your appointment to remind you to complete the waiver.
Drinks & Snacks Service:
Thirty minutes after your appointment begins, you’ll receive an SMS to order your favorite drink and snack.
Aftercare Instructions:
Three hours into your appointment, you’ll receive an SMS with personalized aftercare tips for your hair.
Review Request:
Twenty-four hours after your appointment, you’ll get an SMS inviting you to leave a review. Completing it comes with a $25 reward for your next visit!
Feedback Survey:
Three days post-appointment, an email will be sent for you to share feedback through a survey about your experience.
