Effective Date: June 4, 2025
To maintain the professionalism, safety, and excellence that define Marcia’s Looks Salon, all team members are required to comply with the following rules and regulations.

⏰ Punctuality & Scheduling

• Timeliness
  Staff must arrive on time for all shifts and client appointments. A 15-minute grace period is allowed, but repeated tardiness may result in disciplinary action.

• Breaks
  Breaks must be scheduled around client appointments and should not interfere with service delivery.

• Schedule Flexibility
  Team members must remain adaptable to changes in scheduling based on client demand and salon operations.

👗 Professional Appearance & Conduct

• Dress Code
  Staff must present a professional appearance, including well-groomed hair, appropriate makeup, and attire that reflects the salon’s luxury standards.

• Code of Conduct
  Respectful, positive behavior is expected at all times. Harassment, gossip, or inappropriate conduct will not be tolerated.

• Social Media
  Staff may post salon-related content freely. If the salon uses your content, proper credit will be given.

• Non-Compete
  While employed at Marcia’s Looks, associates may not promote or work with competing salons or products.

💼 Client Experience & Service Standards

• Consultations
  Every new client is entitled to a complimentary 30-minute consultation (valued at $100).

• Client Retention
  All team members are expected to provide an exceptional experience to encourage return visits and long-term relationships.

• Client Confidentiality
  Sharing client information without consent is strictly prohibited and may result in disciplinary action.

• Complimentary Perks
  Staff must ensure that complimentary drinks and snacks are presented cleanly and professionally to enhance the client experience.

💳 Deposits, Pricing & Refunds

• Appointment Deposits

  • $25 deposit for regular services

  • 50% deposit required for services over $300 or lasting more than three hours
    All deposits are non-refundable and required to secure appointments.

• Pricing Integrity
  Staff must honor official service pricing. Discounts may only be applied per approved salon discount policies.

• Refunds
  Refunds will only be granted if services were not delivered as agreed and must be reviewed and approved by management.

📋 Operations & Procedures

• Booking System
  All staff must use the official salon software to manage appointments and availability in real-time.

• Workstation Cleanliness
  Stylists are responsible for keeping their area clean and sanitized, including sweeping after every service and disinfecting tools.

• Personal Property
  Staff are responsible for securing their personal belongings in assigned lockers, which should be locked during working hours.

• Alcohol Policy
  Clients may receive a maximum of two alcoholic beverages per visit. Staff members are strictly prohibited from consuming alcohol while on duty.

📚 Education & Compliance

• License Requirements
  All licensed professionals must maintain valid credentials and display them visibly while working.

• Training Attendance

  • Assistants: Must attend at least three classes during their 6-month program

  • Stylists/Master Stylists: Must complete required advanced training as assigned

• Safety Standards
  All staff must follow safety and sanitation protocols, including the use of gloves, masks, and disinfectants as needed.

• Retail & Extensions Sales
  All associates must follow salon protocols when recommending or selling Marcia’s Looks Hair Extensions and retail products.

• Employee Discounts
  Staff are eligible for service discounts, but usage must follow the internal employee discount policy.

🔐 Security & Termination

• Confidentiality Agreements
  All employees must sign and adhere to confidentiality agreements as part of their employment.

• Termination Policy
  Repeated policy violations, failure to meet performance standards, or misconduct may result in termination of employment.