Security Procedures
Personal Information Security: All client and staff personal information must be securely stored in encrypted databases. Only authorized personnel have access.
Confidentiality Agreements: All employees must sign confidentiality agreements to protect sensitive client and business information.
Two-Factor Authentication (2FA): Staff must use 2FA to access internal systems, including booking and payment platforms.
Workstation Security: All workstations must be locked when not in use to prevent unauthorized access.
Password Policy: Strong passwords must be used for all systems, and staff should change them every 90 days.
Client Communication: Secure channels, such as encrypted text messaging, should be used for communicating sensitive client information.
Payment Security: All payment methods, including POS systems, must be PCI-DSS compliant. Payment data should never be stored on local devices.
Surveillance System: The salon is monitored by CCTV, covering all entry points and key areas within the salon to ensure the safety of clients and staff.
Alarm System: A monitored alarm system is in place, and it must be armed during non-operating hours.
Fire Safety: Fire alarms, extinguishers, and evacuation routes must be maintained and checked regularly. Fire drills are conducted quarterly.
Emergency Exits: All emergency exits should remain clear of obstructions at all times and are clearly marked.
Visitor Log: All non-staff visitors (e.g., maintenance workers) must sign in at the front desk and be accompanied by a staff member.
Key Control: Only authorized personnel are allowed to hold keys or have access to secure areas, including the stockroom and office.
Locker Use: Staff must use their lockers for storing personal belongings. All lockers should be locked during work hours.
Client Identification: Clients may be required to present identification when checking in for high-value services or pre-paid appointments.
Cash Handling: Cash must be securely stored in a locked safe, and staff should follow specific procedures when handling cash, including immediate deposits at the end of each shift.
Data Backup: All client and business data is automatically backed up daily to ensure recovery in case of system failures or breaches.
Restricted Areas: Clients are not allowed in restricted areas, such as staff break rooms, the stockroom, or offices without supervision.
Inventory Control: A strict inventory control system is in place to monitor the use of products and prevent theft or loss.
Incident Reporting: Any security incidents, including theft, harassment, or unauthorized access, must be reported to management immediately and logged for investigation.
Nightly Closing Procedures: A closing checklist must be followed, ensuring that all entrances and exits are locked, alarms are set, and cash is stored securely.
Electronic Device Security: Staff are encouraged to store personal electronic devices in their lockers and avoid using them on the salon floor.
Vendor Security: Vendors and delivery personnel must provide identification and are not allowed in restricted areas without staff supervision.
Cybersecurity Training: All employees are required to undergo annual training on cybersecurity best practices to prevent phishing attacks, data breaches, and unauthorized system access.
First Aid Kits: First aid kits must be fully stocked and easily accessible in case of minor injuries or accidents, with staff trained in basic first aid procedures.