Refund Policy

Effective as of June 4, 2025

At Marcia’s Looks Salon, customer satisfaction is our top priority. Please review the following policy before completing any purchase or booking. By purchasing products or services from us, you agree to the terms outlined below, which are governed by the laws of the State of Florida.

General Refund Policy

Our refund policy is valid for 7 calendar days from the date of purchase. During this period, you may be eligible for a refund if the following conditions are met. After 7 days, we are unfortunately unable to offer refunds.

Refund Eligibility

To qualify for a refund, the item must meet all of the following criteria:

  • The product is defective or not as described

  • The product is unopened

  • The product is unused and undamaged

  • The product is in its original packaging

All returns are subject to inspection. If the product fails to meet the above criteria, we reserve the right to decline the refund.

All approved refunds are subject to a 25% restocking fee.

Proof of Purchase

To process a refund, you must provide valid proof of purchase, such as a receipt, invoice, or purchase order.
With or without this, we will issue store credit instead of a refund.

Non-Refundable Items

  • Sale or clearance items are final sale and cannot be returned.

  • Used/opened items are not eligible for return.

  • No cash refunds will be given, regardless of payment method. Refunds are issued as store credit only.

Shipping Returns

Returns must be approved in advance. Please contact us to obtain a Return Merchandise Authorization (RMA) before returning any item. Returns without an RMA will not be accepted.

Ship approved returns to:
Marcia’s Looks Salon
925 West Central Boulevard,
Orlando, FL 32805

  • You are responsible for all return shipping costs.

  • Shipping fees are non-refundable.

  • Products must be packaged securely to avoid damage in transit.

  • Damaged items may result in the rejection of the refund.

Hair Extensions

Hair extension sales are final once the extensions are installed or used. 

Please contact our team immediately if you have concerns about your hair extensions.

Hair Coloring Services

Hair coloring services are non-refundable, but we’re committed to your satisfaction.

If you are not satisfied with the result:

  • Contact us within 24 hours of your original appointment.

  • We’ll assess the situation and may offer a complimentary correction or adjustment.

Note: Final results may vary depending on pre-existing hair condition, hair texture, or prior color history. We always recommend a consultation before any color service to set realistic expectations.

Service Terms

  • Services are not guaranteed with a specific stylist. All team members are licensed and trained to deliver consistent, high-quality results.

  • Cancellation, no-show, or late arrival fees may be charged to the card on file, or the deposit may be forfeited.

  • Deposits are non-refundable and will be forfeited if you fail to cancel or reschedule with at least 24 hours’ notice.

How It Works – Our Process

  1. Schedule Your Free Consultation
    Meet with one of our experts to review your hair goals and receive tailored advice.

  2. Get a Custom Quote
    After your consultation, we’ll email you a detailed quote for the services discussed.

  3. Pay Your Deposit
    Secure your appointment by submitting your required deposit.

  4. Book Your Appointment
    Once the deposit is received, we’ll finalize your appointment.

  5. Enjoy Your Service
    Our professional stylists will perform your service as scheduled, ensuring an exceptional experience.

Questions or Concerns?

📞 Call: (407) 250-4550
📲 Text: (321) 588-1975
📧 Email: help@marciaslooks.com
📍 Visit Us: 925 West Central Boulevard, Orlando, FL 32805

Hours of Operation:
• Tuesday, Thursday & Friday: 9:00 AM – 7:00 PM
• Wednesday: 11:00 AM – 9:00 PM
• Saturday: 10:00 AM – 5:00 PM
• Sunday & Monday: Reserved exclusively for Workshops