Refund policy
Our policy is valid for seven calendar days from the date of purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 7 days has lapsed, we can’t offer you a refund.
Refund requirements
The following criteria must be met to qualify for a refund:
- Product is defective
- Product is not as described
- Product must be unopened
- Product must be in original packaging
- Product must be unused
- Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.
Sale and clearance items
Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.
Shipping items
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
Returns can be mailed to: 101 S Garland Ave. Suite 107 Orlando Florida 32801. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
All refunds will be subject to a 25% restocking fee.
NO CASH REFUNDS
“States that NO cash refunds will be given regardless of whether you pay upfront digitally, in cash, or by credit/debit card.”
It also states that customers can only redeem canceled services or items they wish to return for “store credit.”
The services are not subject to a specific stylist and can be performed by another person with the same qualities as the previous one.
Cancellation fees, no-show fees, or extra hours fee charges can be applied to your method of payment.
Our policy is valid for a period of 7 calendar days from the date of the purchase.
If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met.
Please note that if the period of 7 days has elapsed, we can’t, unfortunately, offer you a refund.
Hair Extensions
Refunds for hair extensions are subject to certain limitations. Once the hair extensions have been installed or used, we are unable to offer a full refund. However, if you are unsatisfied with the quality or condition of the hair extensions, we will assess the situation on a case-by-case basis. If it is determined that there is a manufacturing defect or significant discrepancy from what was discussed during the consultation, we may offer a partial refund or provide alternative solutions. It is important to note that any requests for refunds must be made within a reasonable time frame after the installation or use of the hair extensions. We strive to ensure customer satisfaction and will work closely with you to address any concerns or issues that may arise. Please contact our support team for further assistance regarding hair extensions refunds.
Hair Coloring
Refunds for hair coloring services are assessed on a case-by-case basis. If you are dissatisfied with the results of your hair coloring service, we encourage you to contact us within 48 hours of the original appointment to discuss your concerns. We will evaluate the situation and may offer options to rectify the issue, such as a complimentary color correction or adjustments to achieve the desired outcome.
However, it is important to note that certain factors, such as the condition of your hair prior to the service, individual hair characteristics, and personal preferences, can affect the final result. Therefore, refunds for hair coloring services are typically not provided unless there are exceptional circumstances.
Our top priority is your satisfaction, and we strive to deliver the best hair coloring experience possible. We recommend scheduling a consultation beforehand to ensure clear communication and understanding of your desired color goals, as well as discussing any concerns or limitations that may impact the outcome.
Please reach out to our support team to discuss any issues or concerns you may have regarding your hair coloring service. We are here to assist you and find a suitable solution to ensure your satisfaction.
Correct Process
Schedule Your Free Consultation:
Contact us to schedule a free consultation appointment. During this consultation, our experienced team will discuss your hair goals, assess your hair condition, and provide personalized recommendations for the best services to achieve your desired look.
Receive Your Quote:
After the consultation, we will provide you with a detailed quote outlining the expected costs for the recommended services. This quote will be sent to you via email, ensuring clear communication and transparency regarding the pricing.
Pay Your Deposit:
Once you have reviewed and agreed to the quote, a deposit will be required to secure your appointment slot. The deposit amount will be based on the complexity of the chosen services and will be deducted from the final cost.
Schedule Your Appointment:
After paying the deposit, you can schedule a new appointment for your desired hair services. Our team will work with you to find a suitable date and time that fits your schedule.
Get Your Hair Done:
On the scheduled appointment day, our skilled hairstylists will provide the agreed-upon services, working diligently to achieve your desired look while ensuring your comfort and satisfaction.
At Marcia’s Looks Hair Studio, we prioritize personalized consultations, transparent pricing, and secure appointments to provide you with an exceptional hair salon experience. Contact us today to schedule your free consultation and embark on your hair transformation journey.
Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
https://marciaslooks.com/contact/
help@marciaslooks.com
101 S Garland Ave. Suite 107 Orlando Florida 32801
This document was last updated on May 2, 2024