Rules and Regulations
- Punctuality: All staff members must arrive on time for their shifts and appointments. A 15-minute grace period applies, but repeated tardiness may lead to penalties.
- Dress Code: Staff must maintain a professional appearance at all times. Hair, makeup, and clothing should reflect the salon’s high standards.
- Client Confidentiality: All client information is strictly confidential. Sharing client details without permission is prohibited.
- Appointment Deposits: A $25 deposit is required for regular services, and a 50% deposit is required for major services over $300 or lasting more than three hours.
- Alcohol Policy: Clients may have up to two alcoholic beverages per visit. Staff members are not permitted to drink alcohol during work hours.
- Client Consultations: Every new client receives a complimentary 30-minute consultation valued at $100.
- License Display: All associates must keep their licenses up to date and visible while working in the salon.
- Booking System: All staff must use the salon’s booking system to track appointments and availability accurately.
- Service Pricing: Fees and starting prices set by the salon must be honored. Discounts may only be applied as per the salon’s discount policies.
- Social Media: Associates may freely post salon-related content. If the salon uses their content, proper credit will be given.
- Client Deposits: All clients must secure appointments with the appropriate deposit. Failure to comply will result in the cancellation of the booking.
- Attendance at Training: Assistants must attend at least three classes over their six-month program, while Stylists and Master Stylists must complete their class requirements.
- Personal Property: Associates are responsible for their personal belongings. Lockers are provided for secure storage.
- Salon Cleanliness: Associates are responsible for maintaining a clean and tidy workspace, including sweeping after every service and sanitizing tools.
- Breaks: All breaks must be scheduled around client appointments and must not interfere with service delivery.
- Complimentary Services: Complimentary drinks and snacks are available for clients, but staff must ensure they’re presented professionally.
- Refund Policy: Clients are eligible for refunds only in cases where services were not delivered as agreed. Refund requests must go through management.
- Client Retention: All associates are responsible for creating a positive experience for each client, ensuring satisfaction to promote retention.
- Extensions & Retail Products: Associates must follow salon guidelines for selling retail products, including Marcia’s Looks extensions and other exclusive lines.
- Employee Discounts: Staff members are entitled to a discount on salon services but must follow the specific guidelines laid out for usage.
- Code of Conduct: Professional and respectful behavior is expected at all times. Harassment or inappropriate behavior will not be tolerated.
- Safety Standards: Follow all safety guidelines, including proper sanitization, and the use of gloves, masks, and disinfectants as needed.
- Scheduling Flexibility: Associates are expected to adapt to changes in the schedule as required by client demand and salon needs.
- Non-Compete: Associates may not work for competing salons or advertise competing products while employed by Marcia’s Looks.
- Termination Policy: Repeated violations of salon policies or failure to meet performance standards may result in termination.
Policy Modifications
Marcia’s Looks reserves the right to modify these rules and regulations at any time, with or without notice, to reflect changes in business operations, legal requirements, or other factors.
Marcia’s Looks reserves the right to modify these rules and regulations at any time, with or without notice, to reflect changes in business operations, legal requirements, or other factors.
