Important Information Before Booking
📢 Deposit Policy:
- Pre-Booking Deposit: A $25 deposit is required to approve all pre-booked appointments
- Services over $300: A 50% deposit is required to approve.
- Confirmation Timeline: Once your deposit is received, our associate will update the status of your appointment within 24 hours.
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Cancellations & Rescheduling:
Standard Notice: We require a minimum of 24 hours’ notice to cancel or reschedule.
Short-Notice Bookings: If your appointment was booked within 24 hours, please provide at least 4 hours’ notice to cancel or reschedule.
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Missed Appointments / No-Shows:
No-Show Fee: If you miss your appointment or do not show up, the full amount of the scheduled service may be charged to the credit card on file.
Courtesy to Other Clients: Missed appointments impact other clients waiting for openings — thank you for respecting everyone’s time.
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Late Arrivals:
Punctuality Matters: Please arrive on time to enjoy your full service.
15-Minute Grace Period: Arrivals later than 15 minutes may require rescheduling to accommodate other clients.
✨ Thank you for your understanding and cooperation.
We look forward to giving you the best experience possible at Marcia’s Looks Salon!Â
Client Communication Process at Marcia's Looks
Appointment Changes:
You’ll receive an SMS notification if any changes are made to your appointment.
Pre-Appointment Waiver:
An SMS will be sent one hour before your appointment to remind you to complete the waiver.
Drinks & Snacks Service:
Thirty minutes after your appointment begins, you’ll receive an SMS to order your favorite drink and snack.
Aftercare Instructions:
Three hours into your appointment, you’ll receive an SMS with personalized aftercare tips for your hair.
Review Request:
Twenty-four hours after your appointment, you’ll get an SMS inviting you to leave a review. Completing it comes with a $25 reward for your next visit!
Feedback Survey:
Three days post-appointment, an email will be sent for you to share feedback through a survey about your experience.
