Terms and conditions
Marcia’s Looks Salon | Orlando, Florida
Effective Date: October 26, 2026
Welcome to Marcia’s Looks Salon, where luxury beauty services, personalized experiences, and professional artistry come together.
By booking an appointment, purchasing products, submitting a deposit, or receiving services at Marcia’s Looks Salon, you acknowledge these Terms & Conditions.
These terms are governed by applicable Florida and federal laws. Please review them carefully before booking.
1. Appointments & Reservations
Every appointment is reserved specifically for you, allowing our beauty professionals to dedicate the necessary time, preparation, and attention to your individual needs.
1.1 Booking Deposit Requirements
A booking deposit is required to secure appointments based on estimated service duration and total cost.
$50 Booking Deposit: Services requiring less than 3 hours of labor.
$100 Booking Deposit: Services requiring 3 to 4 hours of labor.
50% Booking Deposit: Services exceeding 4 hours of labor or costing more than $500.
The 50% deposit requirement takes priority whenever either the duration or price threshold is met.
For services requiring a 50% deposit, we will email an invoice for the remaining deposit balance, deducting any initial payment already made.
All booking deposits are applied toward your total service cost. They are not additional service charges.
Complimentary Consultation – $50 Refundable Booking Deposit
At Marcia’s Looks Salon, we believe every beautiful transformation begins with a personalized consultation. Our consultations are valued at $100, but we are pleased to offer them complimentary to clients who attend their scheduled appointments.
How It Works:
Consultation Value: $100.
Booking Deposit: A $50 deposit is required to secure your consultation appointment.
Attend & Get Refunded: When you attend your scheduled consultation, the $100 consultation fee is waived, and your $50 deposit is refunded in full to your original payment method.
Missed Appointments: If you fail to attend your scheduled consultation without providing the required cancellation notice, your $50 booking deposit will be forfeited.
Refund Processing: Refunds are initiated after your consultation and may take several business days to appear, depending on your payment provider.
Our Commitment
Your consultation is an opportunity for our beauty professionals to understand your goals, evaluate your needs, and recommend the best services for you, without any obligation to proceed.
Your Consultation Is On Us — Just Show Up!
1.2 Appointment Confirmation
After submitting your reservation request, a pre-booked appointment will be created in our scheduling system with an initial status of Processing.
Your selected artist or our scheduling team will review your request, generally within 24 hours, and update the appointment status accordingly.
An appointment is not fully confirmed until the salon accepts the reservation and the required deposit has been received.
If an additional deposit balance is required, payment must be completed by the deadline specified in the invoice. Failure to complete payment may result in the appointment being released.
If we cannot accommodate your requested appointment, we will contact you to discuss alternative availability or refund any booking deposit not allocated to a separately authorized, non-refundable custom order.
1.3 Why Booking Deposits Are Important
Booking deposits secure dedicated time with our beauty professionals, support preparation for personalized services, and help reduce last-minute cancellations and missed appointments.
Your deposit is credited toward your final service balance.
1.4 Stylist Preferences
We welcome requests for specific artists and will make reasonable efforts to accommodate them.
However, artist availability cannot always be guaranteed. If your requested artist becomes unavailable, we will contact you to discuss available alternatives.
Services are performed by appropriately licensed or authorized professionals within their permitted scope of practice.
2. Cancellation & Rescheduling Policy
We understand that schedules can change and appreciate advance notice.
2.1 Cancellation Notice
Regular appointments: At least 24 hours’ notice is required to cancel or reschedule.
Same-day appointments: At least 4 hours’ notice is required when the appointment was booked sufficiently far in advance.
Appointments booked less than 4 hours before the start time: Cancellation terms will be disclosed at booking.
2.2 Cancellations With Proper Notice
When the required notice is provided, eligible booking deposits may be refunded to the original payment method or transferred toward a rescheduled appointment.
Refunds are subject to any separately disclosed and accepted custom-order terms.
2.3 Late Cancellations
If the required notice is not provided, the booking deposit will be forfeited.
This applies to all appointment categories, including appointments requiring a 50% deposit.
2.4 No-Shows
Clients who fail to attend a scheduled appointment without proper notice will forfeit their booking deposit.
No additional cancellation or no-show fees will be charged.
Future appointments may require advance payment or management approval following repeated missed appointments.
3. Late Arrival Policy
We provide a 15-minute grace period for scheduled appointments.
Arriving more than 15 minutes late may result in a shortened service, rescheduling, or cancellation, depending on the artist’s availability and the time needed to perform the service safely.
If the appointment cannot be accommodated due to late arrival, the booking deposit may be forfeited.
We will communicate any proposed service changes or additional charges before proceeding.
4. Pricing, Payments & Service Duration
4.1 Service Pricing
All prices displayed in our booking system are starting prices unless expressly identified as fixed.
Final pricing depends on factors including:
Hair length, density, and condition.
Desired results and service complexity.
Products and materials required.
Extension quantity, length, method, and texture.
Labor time and professional expertise.
Corrective work or additional treatments.
We will discuss and confirm your final service price during your consultation or before the service begins.
Any material changes to the agreed service scope or price will be discussed before additional work is performed.
4.2 Accepted Payment Methods
We accept cash, major credit and debit cards, and eligible financing or digital payment options, including Afterpay, Affirm, and PayPal Credit.
Financing approval and payment terms are determined by the respective payment provider.
4.3 Service Duration
Appointment durations are estimates, not guarantees.
Major transformations, color corrections, and complex extension services may require additional time or multiple appointments.
4.4 Gratuities
Gratuities are not included in service pricing unless expressly stated and are always appreciated but optional.
4.5 Taxes
Applicable taxes will be collected on taxable retail products and transactions as required by law.
5. Refunds & Client Satisfaction
5.1 Completed Services — No Discretionary Monetary Refunds
All completed salon services are generally considered final and non-refundable.
This includes haircuts, hair coloring, chemical treatments, styling, hair extension installations, and other completed beauty services.
Dissatisfaction does not automatically entitle a client to a monetary refund, complimentary correction, or additional service.
This policy does not limit any refund, remedy, or consumer protection right required by applicable law.
5.2 Service Satisfaction & Reporting Concerns
We encourage clients to inspect their results before leaving the salon and communicate any concerns directly to their stylist.
Clients are requested to report service concerns within 24 hours of their appointment.
Our management team may request photographs, an in-person evaluation, or additional information to assess the concern.
If an issue becomes noticeable after 24 hours, please contact us promptly. We will review the circumstances individually.
5.3 Corrective Services
When a service concern is identified, management may approve an appropriate resolution, including:
A complimentary adjustment or correction.
A professional follow-up evaluation.
A partial service credit.
Another reasonable solution.
Complimentary corrections are not automatic and depend on the circumstances, professional assessment, and applicable legal obligations.
Clients are encouraged to give the salon a reasonable opportunity to inspect and address concerns.
5.4 Retail Product Returns
Unused and unopened retail products may be eligible for store credit within 7 days of purchase.
Approved discretionary returns are subject to inspection and a 25% restocking fee.
Used, opened, damaged, or altered products are generally ineligible for discretionary returns.
This policy does not restrict remedies required by law for defective or improperly described products.
6. Hair Extensions & Custom Orders
6.1 Personalized Hair Purchases
Hair extensions ordered specifically for a client may include customized colors, lengths, textures, quantities, or installation requirements.
Deposits allocated to specially ordered hair are non-refundable once the order has been placed, provided this condition was disclosed before purchase.
6.2 Installed Hair Extensions
Once hair extensions have been installed, the purchased hair and completed installation service are generally non-refundable, subject to applicable law.
6.3 Installation & Maintenance Concerns
We evaluate concerns involving attachment, shedding, slippage, discomfort, or other installation-related issues individually.
Normal wear, maintenance requirements, improper aftercare, unauthorized modifications, and natural hair changes are not automatically considered installation defects.
6.4 Complimentary Eight-Day Follow-Up
Clients receiving professional hair extension installations are eligible for a complimentary follow-up within 8 days of their original installation.
The appointment may include:
Inspection of the installation.
Assessment of extension placement.
Answers to maintenance questions.
Personalized aftercare guidance.
This follow-up is separate from the 24-hour service concern reporting request.
It does not automatically include complimentary removal, replacement, rebonding, or reinstallation.
Additional corrective work requires professional evaluation and management approval.
6.5 Client Aftercare Responsibilities
Proper maintenance is essential to protecting the extensions, natural hair, and installation quality.
Clients are responsible for following the aftercare recommendations provided for their specific extension method.
Failure to follow recommended maintenance practices may affect longevity, appearance, comfort, and eligibility for discretionary complimentary adjustments.
6.6 Removed or Unclaimed Hair Extensions
Clients are responsible for arranging timely pickup of personal hair extensions or removed hair left at the salon.
Hair remaining unclaimed for more than 30 days may be subject to disposal or other handling after reasonable notice and in accordance with applicable law.
Previously worn hair may present sanitation, storage, and quality-control concerns. We cannot guarantee its condition after prolonged storage.
We will not donate or repurpose client-owned hair without appropriate authorization.
7. Hair Coloring & Chemical Services
Hair color and chemical treatment results depend on factors including previous chemical history, existing color, porosity, elasticity, hair condition, and home maintenance.
Exact results cannot always be guaranteed.
A strand test or additional evaluation may be recommended before certain chemical services.
Clients must disclose previous coloring, chemical treatments, home applications, allergies, and other relevant information that may affect service safety or results.
If a requested service presents a significant risk of damage, we may recommend an alternative treatment or decline the procedure.
8. VIP Maintenance Plans & Hair-Swap Benefits
8.1 Plan Eligibility
VIP Maintenance Plan benefits apply only to qualifying hair extension services and purchases under the specific plan selected.
The plan includes designated maintenance and hair-swap benefits within the applicable 90-day service cycles, subject to the purchased plan’s terms.
8.2 Inventory & Replacement Availability
Replacement hair is subject to salon inventory and availability.
Custom shades, specialty textures, extra-long lengths, and limited-production products may require special ordering or additional processing time.
If the required hair is unavailable, we may offer rescheduling or an alternative, subject to client approval.
Any upgrade or custom-order fee will be disclosed before purchase.
8.3 Replacement Hair Conditions
VIP replacement benefits apply to hair within the same general specifications as the original qualifying installation, including:
Extension method.
Texture.
Length.
Comparable stock category.
Changes or upgrades may require additional payment.
8.4 Hair-Swap Ownership & Repurposing
During a qualifying VIP hair-swap appointment, the original extensions are exchanged for new eligible hair under the plan.
By choosing and accepting the hair-swap benefit, clients agree that the removed hair becomes the property of Marcia’s Looks Salon and will not be returned.
When suitable, the collected hair may be cleaned and repurposed for charitable or educational purposes, including supporting the work of Marcia’s Looks Foundation.
Potential uses include wigs, toppers, other hair solutions, professional demonstrations, and educational training.
Participation in the hair-swap benefit constitutes consent to this handling of the exchanged hair.
9. Promotions, Loyalty Rewards & Discounts
Promotions, loyalty rewards, referral discounts, first-responder offers, and other special pricing are subject to their published eligibility requirements.
Unless expressly stated otherwise, discounts cannot be combined.
Promotions may expire, change, or be discontinued, subject to commitments already made and applicable law.
9.1 Return-Visit Discounts
Return-visit offers are calculated from the client’s previous completed appointment.
Eligibility depends on returning within the specified promotional period.
Expired offers cannot be applied retroactively.
9.2 Outside Hair Extensions & Third-Party Products
Promotional pricing and VIP benefits may be limited to products purchased directly from Marcia’s Looks Salon.
For services involving outside extensions, third-party products, or previously installed work from another provider, we may adjust pricing, decline promotional eligibility, or decline the service following professional evaluation.
This is due to potential differences in quality, compatibility, installation method, chemical history, and maintenance requirements.
Any revised price will be communicated before work begins.
10. Health, Safety & Professional Conduct
We are committed to maintaining a clean, respectful, and professional environment.
Clients should disclose relevant allergies, sensitivities, scalp conditions, chemical reactions, and other health information necessary for safe service delivery.
We may postpone or decline services when legitimate safety, sanitation, or professional concerns prevent us from performing them safely.
Threatening, abusive, harassing, or discriminatory behavior toward staff or guests will not be tolerated.
All policies will be applied consistently and in accordance with applicable disability and anti-discrimination laws.
11. Children & Additional Guests
Children under 12 must be supervised by a responsible adult at all times and may not enter active service areas unless receiving an appointment or otherwise authorized.
To maintain a comfortable and safe environment, we ask clients to limit additional guests to essential companions.
Reasonable accommodations will be provided as required by law.
12. Privacy, Photography & Video
12.1 Client Information
We respect your privacy and take reasonable steps to protect personal information collected through appointments, purchases, consultations, and salon communications.
Information may be shared with service providers when necessary for booking, payment processing, customer support, legal compliance, or other purposes described in our Privacy Policy.
We do not sell client personal information for monetary compensation.
12.2 Photography & Video Consent
We may request photographs or videos to document results, maintain service records, or create promotional content.
Identifiable client images or videos will be used for public marketing only with the client’s permission.
Marketing may include our website, social media, advertising, and promotional materials.
Clients may decline promotional photography or recording without affecting their eligibility for salon services.
Previously authorized and published content may be subject to platform limitations, but clients may contact management to request review or removal.
13. Service Animal Policy
Marcia’s Looks Salon welcomes individuals accompanied by service animals in accordance with the Americans with Disabilities Act and applicable Florida law.
Service animals are permitted in public areas of the salon.
When an animal’s service status is not apparent, staff may ask only:
Is the animal a service animal required because of a disability?
What work or task has the animal been trained to perform?
We do not require service-animal registration certificates, special identification, or demonstrations of trained tasks.
Service animals must remain under the handler’s control and be housebroken.
An animal may be required to leave if it is out of control and the handler does not take effective corrective action, or if it is not housebroken.
Emotional support or comfort animals that do not qualify as service animals under applicable public-accommodation law are not automatically permitted.
No additional admission or service-animal fee will be imposed. Responsibility for actual damage will be determined in accordance with applicable law.
14. Legal Terms & Consumer Rights
These Terms & Conditions are governed by the laws of the State of Florida and applicable federal law.
Nothing in these terms is intended to waive, exclude, or restrict consumer protections, disability rights, or other rights that cannot lawfully be waived.
Marcia’s Looks Salon may update these policies periodically. Material changes affecting existing reservations or purchases will be handled according to the terms accepted at the time of the transaction and applicable law.
If any provision is determined to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
15. Contact Information
For questions about appointments, deposits, cancellations, purchases, or these Terms & Conditions, please contact us.
Marcia’s Looks Salon
925 West Central Boulevard
Orlando, FL 32805
Call: (407) 250-4550
Text: (321) 588-1975
Email: help@marciaslooks.com
Website: https://marciaslooks.com
Hours of Operation
Tuesday, Thursday & Friday: 9:00 AM – 7:00 PM
Wednesday: 11:00 AM – 9:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday & Monday: Reserved for workshops and private appointments by arrangement.
16. Acknowledgment & Acceptance
By submitting a reservation, paying a booking deposit, purchasing products, or receiving services at Marcia’s Looks Salon, you acknowledge that these Terms & Conditions have been made available to you.
Where affirmative acceptance is requested during checkout or booking, submitting that acceptance confirms your agreement to the applicable terms.
Thank you for choosing Marcia’s Looks Salon. We appreciate your trust and look forward to providing a personalized beauty experience built on artistry, professionalism, and exceptional care.
